IMPORTANT INFORMATION
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Engage
First Housing offers accommodation with support that enables you to exercise maximum possible choice over how you are supported and how that support is delivered. -
Advise
We will ensure that you have appropriate information and advice delivered by competent staff. We will help signpost you to appropriate services that can help you with benefits, health issues, employment, legal issues, and help you build links to your local community. Our staff are very highly skilled and have the values, attitude, motivation and training to help you achieve the outcomes you want for yourself. -
Support
Support is available 24/7 by competent well trained staff. Our processes are easy to understand and we will make sure that assessments are explained, simple and proportionate to risk. People who access our services will know what we can deliver and how we will work with them. We will work with you to deliver high quality support that considers your views, needs and opinions. Support will be centred on you as an individual. Our ethos is “Nothing about you without you” -
House
We will help you to access quality accommodation with support and to build personal and support networks with other agencies. We will deliver commitments to Equality ensuring that support we deliver is culturally sensitive, relevant to diverse communities across age, gender, religion, race, sexual orientation and disability. We want housing options to take account of your whole life including physical, mental, emotional and spiritual needs.
‘Developing and delivering services that offer a meaningful response to the needs of homeless people while ensuring a decent home is within the reach of every family and single person with whom we work in Northern Ireland’
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